Can I cancel my order after I've made a purchase on the website?
If you wish to cancel your order, we ask that you contact us immediately, as our order fulfillment team works all hours of the day and typically starts processing an order as soon as 30 minutes from when it is placed.
We offer immediate order cancellations any time before your order goes through processing to be shipped - so if you change your mind within that time - please send us a message and we'll cancel and refund you in full as long as your order has not yet been touched.
Orders already in processing are final as they will be immediately prepared to be shipped out.
How do I return or exchange an item?
Due to the current COVID-19 pandemic and the nature of our products, we are currently suspending the acceptance of returns until further notice.
If you wish to make any changes to your order -
Please contact us at firstname.lastname@example.org and we will respond ASAP to assist with the process.
If your goods arrive in a damaged state, please contact us ASAP for a resolution.
Claims for damage, delivery discrepancy, etc., should be made within 48 hours of delivery - claims will not be accepted after this time.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, Discover, American Express, JCB, Diners Club, Shop Pay, Apply Pay, Google Pay, and Paypal.
Where do you ship from?
We ship out from different locations in Southern California including:
- Newport Beach
- Garden Grove
- Moreno Valley (Warehouse)
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.
I have entered an incorrect address, what do I do now?
If you have filled in an incorrect address, simply contact us at email@example.com as soon as possible and confirm. We will be able to make changes to your order before it is shipped. No refund will be given after an order is processed for shipping (typically a 24 hour time frame) due to incorrect shipping information.
How long does shipping take?
Shipping times vary due to the current shipping prioritization of essential items and the high volume of orders. Shipping times can take between 3 to 10 business days. USPS and UPS are our default shipping methods.
USPS tracking has not updated the status of my package for a long time now. What should I do?
USPS has been consistently heavily delayed due to having high volume and being understaffed. If you have not seen a status update with your package delivery in a while, we kindly ask that you please wait for at least 10 days from the last time-stamped notification, as USPS may have shuffled your package around on accident. If after 10 days there is still no update, please contact us immediately at firstname.lastname@example.org
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email at email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Are these masks N95 Certified?
These masks are not N95 certified or FDA approved. We are not claiming that these masks prevent illness or COVID-19. They are not recommended for use in surgical settings or where significant bodily or other hazardous fluids may be expected. Use of face masks is not intended to replace social distancing or the washing of hands.
Where are your face masks manufactured?
All SmartProMask face masks are manufactured in multiple large production factories located in Ho Chi Minh City (Saigon), Vietnam.
Do you offer wholesaling, white labeling, or private labeling for your masks?
Yes, we offer all 3 options at the most competitive pricing structure and lowest MOQs on that market. Please contact us here on this website or email us at firstname.lastname@example.org for MOQ and pricing.